Last updated: February 2026
Landlord Lifeline Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data
in a lawful, fair, and transparent way. This Privacy Policy explains how we collect, use, store, and protect your
information when you use our website, contact us, or engage our property management services.
We operate in accordance with the Isle of Man Data Protection Act 2018 and the Applied GDPR.
1. Who We Are
Landlord Lifeline Limited – Registered Data Controller.
Email: info@landlordlifeline.im
We provide property management, compliance, tenant checking, and landlord support services.
2. What Personal Data We Collect
2.1 Landlords
- Full name
- Contact details (email, phone, address)
- Proof of ownership
- Bank details for payments
- Identification documents (for AML/KYC where required)
- Property information and compliance documents
2.2 Tenants & Prospective Tenants
- Full name
- Contact details
- Employment information
- References
- Identification documents
- Credit checks or affordability information
- Tenancy agreements and related documentation
2.3 Website Users
- Contact form submissions
- IP address and browser information
3. How We Collect Personal Data
- Website contact forms
- Email and telephone communication
- Tenant application forms
- Landlord onboarding forms
- Property inspections and compliance checks
- Third-party referencing agencies
- Publicly available sources
4. Why We Process Your Data (Legal Basis)
4.1 Contractual Necessity
- Managing tenancies
- Collecting rent
- Conducting safety checks
- Communicating with landlords and tenants
4.2 Legal Obligation
- Isle of Man Applied GDPR
- Anti-money laundering requirements
- Safety and compliance regulations
- Accounting and tax obligations
4.3 Legitimate Interests
- Protecting our business and clients
- Preventing fraud
- Ensuring property safety
- Managing disputes
4.4 Consent
- Marketing communications
- Optional website cookies
5. How We Use Your Personal Data
- Provide property management services
- Arrange safety certificates and inspections
- Manage tenancy applications
- Communicate with landlords, tenants, and contractors
- Maintain accurate records
- Protect our legal and contractual interests
- Improve our website and services
We never sell personal data.
6. Sharing Your Personal Data
- Contractors (e.g. gas engineers, electricians)
- Referencing agencies
- Legal advisors
- Government authorities (where legally required)
- Payment processors
- IT and website service providers
7. International Transfers
We store data within the Isle of Man. If data is transferred outside these regions,
appropriate safeguards such as Standard Contractual Clauses are used.
8. Data Retention
- Tenancy records: 6 years
- Financial records: 7 years
- Unsuccessful applications: 12 months
- Website enquiries: 12 months
- Compliance documents: as required by law
9. Your Rights
- Access your personal data
- Correct inaccurate information
- Request deletion (where legally permitted)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
10. Cookies & Website Tracking
- Improve functionality
- Analyse website traffic
- Enhance user experience
11. Data Security
- Encrypted storage
- Secure email systems
- Access controls
- Staff training
- Regular compliance reviews
12. Children’s Data
We do not knowingly collect data from individuals under 18 unless required for tenancy
purposes and with appropriate safeguards.
13. Links to Other Websites
We are not responsible for the privacy practices of third-party websites.
14. Changes to This Privacy Policy
The latest version will always be available on our website.
